Payment Methods
Utilize your PayPal account for fast and secure online purchases and payments.
You can make payments easily through PayPal, even without a PayPal balance — simply log in and complete your payment safely and conveniently.
Please note that if the currency in your PayPal account differs from the currency on our website, there may be currency conversion losses.
PAYMENT INFORMATION
Please note that all payments are made in U.S. dollars.
PAYMENT ISSUES
1. What should I do if my payment fails?
To ensure your order goes through successfully, we suggest the following:
If you're unable to pay with PayPal:
Check with PayPal to see if your account has a transaction limit or payment restriction.
Make sure your PayPal account is linked to a valid funding source (such as a verified bank account or PayPal balance).
If PayPal is still not working, please try again later or contact PayPal support directly.
If you've tried the options above and are still having problems:
Please contact our team at incpet@outlook.com
with as many details as you can about the issue — including any error messages you receive — and we'll try to resolve it as soon as we can.
2. Will I be charged an international bank fee or transaction fee when ordering?
Depending on where you are ordering from, you may incur a 2–3% international transaction fee charged by your bank or PayPal. This charge comes directly from your payment provider and is outside of our control.
3. Are my details safe when ordering online with Incpet?
Incpet takes your personal shopping security very seriously. Every order is processed through a secure PayPal checkout system, and we are certified as Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a global security standard for organizations that handle online payment information.
We're always investing resources into the latest online security protection, so rest assured, you can shop safely and securely with us!
4. Can I use more than one coupon code on my order?
Coupons can only be used one at a time and cannot be stacked. However, depending on different promotional rules, some promotions (including free shipping, multi-item discounts, coupons, etc.) may be combined. For further inquiries, please contact our customer service team.
5. What do I do if my coupon isn't working?
If your coupon isn't working, please contact incpet@outlook.com
for assistance. Please keep in mind:
Only one coupon code can be used per order.
The conditions of each promotion vary, so make sure you check the details provided when you receive any codes.
Most codes have an expiration date or limited availability.
Some codes are exclusive and may only be valid for specific recipients. Make sure that the account you are currently logged into is the one where you previously received the coupon.
6. Further Questions
If you have any payment queries or encounter trouble during checkout, please contact us at incpet@outlook.com
.